Orders

Order processing

Grandma Lotus is a new business and we are working hard to ensure operational efficiency. Orders will be processed within 1 working day and packages will be dispatched within 1-2 working days after receipt of payment. We accept payment by PayNow, Visa, Mastercard and American Express.

Packages dispatched will take 1-3 working days to reach you. Please see the delivery details below.

Our eventual goal is to ensure that you received your package within the same day, and while we work towards scaling up our operations, we want to thank you for your support for this young business of ours.

For peak order periods during the festive season, order processing will take 3-4 working days instead.

Order cancellations or amendments

Oh no! Cancellations and refunds are strictly not allowed once the order has been made. Why would you want to do so anyway? Give our products a try! It makes a darn good gift too.

If you have made a mistake with the shipping address, please contact us with the following information immediately:

1. Order number
2. Full Name
3. The new shipping address

We know these things happen and we would be happy to help. However, if the order has been sent out to the incorrect shipping address, we are unable to refund the order amount or replace the wrongly delivered items.

Deliveries and returns

Deliveries

Deliveries are currently limited to Singapore. Don't worry the rest of the world, we are coming for you! 

We work with a few delivery partners to bring your packages to you. Deliveries will reach you in 1-3 working days after your orders have been dispatched. It takes 1-2 working days after payment has been received for us to dispatch your orders.

For peak order periods during the festive season, order processing will take 3-4 working days instead.

Check the delivery provider we have assigned to you and track your order with your parcel tracking ID accordingly:

1. NinjaVan: https://www.ninjavan.co/en-sg/tracking 
2. Qxpress: https://www.qxpress.net/Customer/PopupTraceParcels

You will be notified of your delivery provider in the delivery email. 

Delivery is not available in the areas below:

• Airline Road
• Airport Cargo Road
• Alps Avenue Brani Terminal
• Avenue Changi Airport (only areas with restricted access)
• Jurong Island
• Kusu Island
• Pulau Damar Laut
• Pulau Busing
• Pulau Tekong
• Pulau Sakeng
• Pulau Sebarok
• Pulau Ubin
• Rifle Range Seletar Aerospace
• St John Island
• Turn Club Avenue
• West Camp Road
• 099958 Resort World at Sentosa
• 109679 Resort World at Sentosa (Office)
• 109680 Defence Technology Tower A
• 109681 Central Manpower Base (CMPB)
• 109682 Defence Technology Tower B
• 117386 6 Defence Technology Tower B
• 117536 1, Pulau Ular
• 117605 Power Grid
• 117630 Stockport Road
• 118326 Tanjong Berlayer Camp
• 129817 Clementi Camp
• 139302 Ayer Raja Camp
• 149051 Special Operation Command
• 149373 Queenstown Remand Centre
• 178880 Parliament House
• 248843 3 Tanglin Camp
• 367833 Mount Vernon Camp
• 397970 Guillemard Camp
• 417902 Kaki Bukit Prison School
• 465556 Bedok Reformative Training Center
• 478937 Singapore Prisons Quarters
• 498760 Changi Exhibition Centre (Airbase)
• 498761 Changi Exhibition Centre (Airbase)
• 498819 Changi Naval Base
• 498834 Tanah Merah Prison
• 499611 8 Changi North Way (ST Aerospace)
• 506969 Changi Prison Complex Cluster B
• 507087 Selarang Camp
• 507093 Changi Camp
• 507709 Changi Prison Complex Cluster A
• 508487 Hendon Camp
• 509863 Changi Airbase
• 509927 Trend Engine Overhaul Complex
• 509928 SIA Engine Test Centre
• 509932 Trend Engine Overhaul Complex
• 528765 21 Tampines North Drive 2 (Colde Storage Fulfillment Centre)
• 534257 Paya Lebar Airbase
• 567754 Amoy Quee Camp
• 578775 601, Island Club Road
• 596302 Maju Camp
• 596472 Police KNIS Traning Camp
• 609412 2 Vobak Building
• 619110 Jurong Port
• 619523 ST Kinetics
• 628054 29, Tanjong Kling
• 628398 Tuas Naval Base
• 628439 Tanjong Gul Camp
• 629122 Jurong Shipyard
• 629351 50, Gul Road
• 629353 Keppel Shipyard (Gul)
• 629853 21 Benoi Sector #05-03 (Amazon Fulfillment Center)
• 629888 Keppel Shipyard
• 637559 Pasir Laba Camp
• 637607 Tuas Power Station
• 638357 Jurong Camp I
• 638361 Jurong Camp II
• 638364 SAFTI Military Institute
• 638501 ST Marine
• 638709 15, Tuas Crescent
• 638717 23, Tuas Crescent
• 667988 Bukit Gombak Camp
• 669638 Hillview Camp
• 669642 Gombak Base HQ
• 669644 Gombak Base
• 669645 Ministry of Defence
• 669646 Bukit Panjang Camp
• 688248 Kranji Camp III
• 688253 Police Dog (K9) Unit
• 688255 Mowbray Camp
• 688256 Kranji Camp II
• 688257 Kranji Camp
• 688793 Stagmont Camp
• 689953 Keat Hong Camp II
• 689954 Keat Hong Camp
• 698956 Tengah Air Base
• 708972 Murai Camp
• 708976 Lim Chu Kang Camp II
• 718919 Sungei Gedong Camp
• 729753 Mandai Camp
• 729754 Mandai Camp II
• 729756 Mandai Hill Camp
• 738103 Woodland Check Point
• 738203 Woodland Check Point
• 738406 60 Woodlands Industrial Park D
• 738700 Woodland Check Point
• 757618 Sembawang Camp
• 757752 Sembawang Airbase
• 757753 Chong Pang Camp
• 757758 Dieppe Barracks
• 758103 Senoko Power Station
• 759907 Senoko Incineration Plant
• 759956 Sembawang Shipyard
• 759957 Sembawang Prison
• 759945 Admiralty West Prison
• 759956 Sembawang Wharf
• 769194 4 Lorong Chencharu
• 778900 Nee Soon Camp (Leo North)
• 797792 Seletar Airport Passenger Terminal
• 778895 Nee Soon Camp
• 779914 Nee Soon Camp (SCDF)
• 797809 Seletar Airport
• 818948 11, West Perimeter Road
• 819116 1, North Perimeter Road
• 819117 20, North Perimeter Road
• 819118 21, North Perimeter Road
• 819658 8 Changi International Airport Services
• 819659 SATS Inflight Catering Centre 1

Christmas Period Self-Collection:

Self Collection will be available at 2 locations

• Tiong Bahru MRT
• Postal code 530166

Pick-up timing: 6pm - 10pm on weekdays, 10am - 2pm on weekends

Arrangement of self-collection slots is needed. We will reach out to you for self-collection arrangements after payment has been made. For large orders please allow for 1-2 working days of order handling before the self-collection date.

For peak order periods during the festive season, order processing will take 3-4 working days instead.

Returns, exchanges and refunds

Returns, exchanges or refunds are not allowed. We are a small and new business trying to make it in this world so bear with us while we work towards providing you with more flexible return options. Meanwhile, we thank you for your kind understanding!

However, if one of our grandmas has accidentally sent you the wrong products, please reach out to us and we will proceed to arrange for an exchange or refund if the product is no longer available.