Privacy Policy

Your privacy is important to Grandma Lotus.

By continuing to use Grandma Lotus’s services, you signify that you have read, understood and agree to be bound by this Privacy Policy as amended from time to time in respect of Grandma Lotus’s collection, use and disclosure of your Customer Data.

Grandma Lotus collects, uses and discloses Customer Data in order to provide you with a safe, smooth, efficient and customised experience with Grandma Lotus. The collection, use and disclosure of Customer Data enables Grandma Lotus to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines Grandma Lotus’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.

Customer Data Privacy Policy

  1. Types of Customer Data
    The types of Customer Data that Grandma Lotus collects depends on the circumstances of collection and on the nature of the service requested or transaction undertaken.
    There are two broad categories of Customer Data that Grandma Lotus collects depending on the circumstances:
    • Personal Data, which includes but is not limited to -
      1. personal information that links back to an individual e.g., name, gender, date of birth, passport or other personal identification numbers;
      2. contact information e.g., address, phone number, email address;
      3. payment information e.g., credit or debit card information, including the name of cardholder, card number, billing address and expiry date;
      4. body constitution information e.g. tongue condition, sleep pattern
      5. order information e.g., order information, product purchased or other service preferences
      6. technical information e.g., IP address; and
    • Statistical Data e.g., number of orders, visits to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand Grandma Lotus's customer profile and improve Grandma Lotus's service offering.
  2. Purposes for Collection, Use and Disclosure
    Generally, Grandma Lotus collects Customer Data, either directly from you or, from third parties (e.g., our service provider), or from publicly available sources, through our website, and other channels including our pop up stores in order to fulfil the following purposes, which include but are not limited to:
    • Providing services to you such as processing a transaction (e.g., making a purchase), providing technical assistance, assisting you in the transaction, providing promotion alert messages, and facilitating internet purchases;
    • Providing in-store services and other services that best meet your preferences and needs (which we may collect during our interactions with you);
    • Marketing and communicating with you in relation to products and services offered by Grandma Lotus, Grandma Lotus’s service partners, as well as Grandma Lotus’s appointed agents;
    • Customizing the information and product offers you see on our website; and
    • Safety, security and legal compliance.
    Grandma Lotus may also use and disclose your Customer Data with and to third parties in order to fulfill the purposes listed above.
    In connection with the above, we may disclose your Customer Data to third parties, such as our freight service providers and logistics partners.
    Grandma Lotus may also use and disclose your Customer Data to persons who have been validly identified as being you pursuant to our then-current security procedures, for the purpose of the relevant transaction or enquiry.
    Grandma Lotus shall use its best endeavours to ensure that its employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, use and disclosure of Customer Data will observe and adhere to the terms of this Privacy Policy.
    Grandma Lotus may disclose your Customer Data to law enforcement agencies and government for security, customs purposes. For example, in cases where you send a product from Grandma Lotus to family and friends overseas.
    In addition, Grandma Lotus may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law. Grandma Lotus also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual. Further, Grandma Lotus may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.
  3. Purposes for Collection, Use and Disclosure
    The Grandma Lotus Head Office is based in Singapore. Customer Data may be transmitted to data storage facilities where Grandma Lotus keeps its central records or for backup purpose. Customer Data may be transferred to Grandma Lotus’s offices and appointed agents in Singapore or other countries in connection with Grandma Lotus’s performance of the contract with you.
  4. Consent
    Generally, in the course of making a purchase at Grandma Lotus or Grandma Lotus performing servicing functions such as processing your order, helping you with membership registration, transmitting promotion alert messages or accepting payment information, Customer Data will, by nature of the task or transaction, be provided by Customer to Grandma Lotus. In such instances, consent will necessarily be implied from the Customer that they are agreeable to providing Customer Data in order for Grandma Lotus to provide the requested or necessary service and/or product to them.
    You may submit a request to withdraw your consent at any time by contacting Grandma Lotus via email at [email protected].
    Statistical Data is not linked to a customer record and Grandma Lotus does not need to seek consent for the collection, use or disclosure of Statistical Data.
  5. Cookies
    Most websites like ours use cookies to enhance your online experience. A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your user name and password.
    You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (like internet explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible then that you do not have access to some of the features on the website.
  6. Web behavioral data
    In order to improve your online experience, Grandma Lotus may track online behaviour to advance your use of our web pages and track referrals from other websites. Such data will not be stored to your customer record, and will only be aggregated for statistical analysis.
  7. Links to other websites
    Grandma Lotus provides you with links to other websites for your convenience and information. You access these websites at your own risk and Grandma Lotus is not responsible for these websites. Whilst Grandma Lotus will protect your Customer Data on Grandma Lotus website, Grandma Lotus cannot control or be responsible for the policies of other sites we may link to, or the use of any Customer Data you may share with them. Please note that the Grandma Lotus Privacy Policy does not cover these other websites, and Grandma Lotus would recommend that you are apprised of their specific policies.
  8. Minors
    Grandma Lotus cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided Grandma Lotus with Customer Data without parental or guardian consent, the parent or guardian should contact Grandma Lotus to remove the relevant Customer Data and unsubscribe the minor.
  9. Google Analytics
    Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. For more details, please refer to Google’s Privacy Policy.
  10. Access
    Grandma Lotus will, upon your written request to our Personal Data Protection Officer at [email protected], allow you to access your stored Personal Data. Where permitted by law, Grandma Lotus reserves the right to charge a reasonable administrative fee for this service. Where permitted by law, Grandma Lotus reserves the right to deny you access to your Personal Data and may provide an explanation.
  11. Retention
    Grandma Lotus will retain Customer Data for as long as it is necessary to fulfill the purpose for which it was collected, the legal or business purposes of Grandma Lotus, or as required by relevant laws. When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.
  12. Security safeguards
    Grandma Lotus takes the security and protection of your Customer Data seriously. As such, Grandma Lotus makes reasonable security arrangements to protect your Customer Data against loss or theft as well as unauthorised access and undue disclosure.
    Such measures includes, but are not limited to encryption, “firewalls”, Secure Socket Layer (SSL), and other standardized industry practices.
    All Customer Data collected through Grandma Lotus’s websites are protected by a secure server. In addition, SSL (Secure Socket Layer) protects the transmission of data from the internet to our systems. For example, when you transmit sensitive information such as credit card details through Grandma Lotus’s website, such information will be encrypted before being dispatched over the internet. However, no method of transmission over the internet, or electronic storage, is 100% secure and Grandma Lotus will not be liable for any loss you may suffer from unauthorized access or loss of any data provided to our website. Grandma Lotus is however, constantly reviewing and enhancing our information security measures. We may, but are not obliged to, post a notice on our website if a security breach occurs, or send an email to you at the email address you have provided to us in these circumstances.
  13. Updates to the privacy policy
    Grandma Lotus will amend this Privacy Policy from time to time and the updated versions will be posted on Grandma Lotus’s website and date stamped so that you are aware of when the Privacy Policy was last updated.
  14. Contact us / Personal Data Protection Officer Contact Details
    If you have questions or requests relating to this Privacy Policy statement or how Grandma Lotus handles personal data, please contact Grandma Lotus in writing at [email protected]